How many BOOKMARKS are there?!
Every OOTB volume comes with a bookmark with an exclusive artwork, different from ALL the other bookmarks, that you can buy separately.
Last updated: February 21, 2022 04:38
Why I cannot order more than 9 books?
If you want more than 10 books (1 for the pledge + 9 addons), please contact us at [email protected] for a personal shipping fee.
Last updated: February 21, 2022 04:41
Aren't these shipping rates too high?
We tried to include every possible combinations between items quantities and weight, but if you think that you are spending too much for the shipping, maybe a database setting error on our side. Please contact us at [email protected]
Last updated: February 21, 2022 04:46
[ITA] Quanti SEGNALIBRI ci sono?!
Ogni volume di OOTB include già un segnalibro con un disegno esclusivo, diverso da TUTTI gli altri segnalibri, che potete comprare separatamente.
Last updated: February 21, 2022 04:42
[ITA] Perché non posso ordinare più di 9 libri?
Se volete ordinare più di 10 libri (1 della ricompesa + 9 degli addons), per favore contattateci direttamente su [email protected] per avere un preventivo di spesa personalizzato.
Last updated: February 21, 2022 04:42
[ITA] Le spedizioni non sono un po' troppo alte?
Abbiamo cercato di includere ogni possibile combinazione tra la quantità e il peso degli oggetti, ma se pensate di stare spendendo comunque troppo per la spedizione, potrebbe essere a causa di un nostro errore nell’impostare il databse. Per favore contattateci su [email protected]
Last updated: February 21, 2022 04:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.